At Wickstead Developments, we hold ourselves to the highest standards in everything we do. We are committed to delivering an exceptional experience for every client, from initial consultation through to project completion and beyond. However, we recognise that on occasion things may not meet your expectations, and we take any concerns seriously.
This procedure sets out how we handle complaints to ensure they are dealt with fairly, consistently and in a timely manner.
If you are dissatisfied with any aspect of our service, we encourage you to raise the matter with us as early as possible. In many cases, concerns can be resolved quickly through direct conversation with your project lead.
If you wish to make a formal complaint, please contact us in writing at the address below, or by email. Please include your name, contact details, the nature of your complaint and any relevant project reference or documentation that may help us investigate the matter.
Wickstead Developments Limited
93 Altcar Road
Formby
Liverpool
L37 8DL
We will acknowledge receipt of your complaint within five working days. Your complaint will be assigned to a senior member of the team who was not directly involved in the matter, to ensure impartiality.
We will carry out a thorough investigation into the circumstances of your complaint. This may involve reviewing project records, correspondence and speaking with the team members involved. If we need to visit the property or inspect completed works, we will arrange a convenient time with you.
We aim to provide a full written response within 20 working days of acknowledging your complaint. If the matter is complex and requires additional time, we will let you know and keep you updated on progress. Our response will set out our findings, any action we propose to take and the reasons for our decision.
Where we identify that our service has fallen short of the standard you should expect, we will propose a clear course of action to put matters right. This may include remedial works, a revised programme or other appropriate measures depending on the circumstances.
If you are not satisfied with our response, you may request a review by the company director. This request should be made in writing within 14 days of receiving our response. The director will review the complaint and the investigation findings and provide a final written decision within 15 working days.
If the matter remains unresolved following our internal process, you may wish to seek independent advice or pursue alternative dispute resolution. We are willing to participate in mediation where appropriate.
Every complaint we receive is recorded and reviewed to identify opportunities for improvement. We use this feedback to refine our processes, strengthen communication and ensure our standards continue to reflect the quality our clients expect from Wickstead Developments.
This procedure was last updated in April 2026.
Wickstead Developments Ltd, 93 Altcar Rd, Formby, Liverpool, L37 8DL
Opening hours: Mon - Fri 08:30 to 17:00 | Sat & Sun Closed
T: 01704 840386 F: 01704 840386 M: 07769 970195
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